Refund Policy
Runners get injured and plans can change – we get that, which is why Great Southern Runs includes basic refund insurance with your race entry. To give you the confidence to enter our events early and benefit from cheaper race entry fees, all runners can request a refund of race entry & extras (less a $12 admin fee) up to 4 weeks before race day for any reason – no questions asked. After this time, all income is committed to delivering the event and refunds/credits are not normally available.
Great Southern Runs has now introduced Diamond Cover – an additional insurance option to give you greater protection should you need to withdraw from an event closer to race day. For a small premium, you will be eligible for a full refund up to one week before race day with no further admin fees.
Diamond Cover is available to purchase when you register or you can add it on at any time up to 4 weeks before race day.
| Basic Cover | Diamond Cover | |
| Cost | FREE | $5 – $15 |
| Refund Request >4 weeks to race day* |
Full refund of fees paid, less $12 admin fee |
Full refund of fees paid, no admin fee |
| Refund Request 1-4 weeks to race day* |
No refunds or credit available | Full refund of fees paid**, no admin fee |
| Refund Request <1 week to race day* |
No refunds or credit available | No refunds or credit available |
| Transfer to Shorter Distance >4 weeks to race day* |
Refund of difference between race entry paid & cost of shorter race at time of transfer | Refund of difference between race entry paid & cost of shorter race at time of transfer |
| Transfer to Shorter Distance 1-4 weeks to race day* |
No refunds or credit for difference in entry fees | Refund of difference between race entry paid & cost of shorter race at time of transfer |
| Transfer to Shorter Distance <1 week to race day* |
No refunds or credit for difference in entry fees | No refunds or credit for difference in entry fees |
* for any reason, including illness, injury or change of mind
** less postage & cost of any merchandise if already mailed.
Please email hello@greatsouthernruns.com if you need to withdraw from an event and request a refund.
Transfer of Race Entries
Race entries cannot be transferred to a friend or family member because all runners are required to complete their details (including emergency contact info) and accept the event participation waiver through our online registration system.
Event Postponements
If it is necessary for Great Southern Runs to postpone an event for any reason, your race entry will be automatically carried forward to the new event date. Should you be unable to make it along on the new date, a refund can be requested as per the terms of your Basic or Diamond Cover with the refund request period being relative to the rescheduled event date.